About us | Palms Medical Center : Oakville

Palms Medical Centre is proud to serve the community with an exceptional quality of care that you and your loved ones deserve. Our mission is to improve the health of our patients by creating a welcoming and patient-centred environment. Palms Medical Centre is located in the heart of Oakville, conveniently located at the intersection of Kerr Street & Speers Road. We strive to deliver prompt service and flexible appointment availabilities to better suit your needs. Our team of physicians are available 6 days a week including evenings; we welcome walk-in visits as well as accepting new patients seeking a family physician. We offer a blood work facility and a pharmacy onsite with free prescription delivery, so all your needs are covered.

Dr. Haneen Al-Gerrah is a highly dedicated and compassionate provider of patient-centred care. She graduated medical school from Dubai Medical College and completed her Family Medicine residency at Queen’s University, Kingston ON. Dr. Al-Gerrah strongly believes in the concept of continuity of care and building a trusted doctor-patient relationship. Aside from family medicine, Dr. Al-Gerrah has a keen talent as an aesthetic injector. Highly trained and experienced in cosmetic injections, Dr. Al-Gerrah loves nothing more than seeing her patients look and feel youthful. During her free time, she enjoys spending time with family and friends, traveling and trying out new restaurants.

Dr Ammar Al Khudairy is a double certified physiatrist and interventional pain specialist. He completed 5 years of physical medicine and rehabilitation (PM&R) at Dalhousie university followed by 2 years at the Royal College of Physicians and Surgeons of Canada accredited pain residency at the University of Toronto. He performs ultrasound and fluoroscopy (x-ray) guided interventions for the spine, joints and nerves. In addition to regenerative procedures like platelet rich plasma PRP for joints and tendons. He manages pain and improves function of the patient by prescribing medications, injection and exercise programs. Dr Al Khudairy is also affiliated with Trillium Health partners Hospitals as a rehab pain specialist and he teaches pain fellows in the pain residency program.

Dr. Omar Almatrafi is a board-certified pediatrician specializing in Allergy, Asthma, and Clinical Immunology. He completed both a residency in pediatrics and a fellowship in Allergy and Clinical Immunology at McMaster University. He addresses a wide range of allergic conditions, including asthma, environmental allergies, hives, food allergies, and eczema. He offers on-site skin testing for common environmental allergens and limited common food options. Dr. Almatrafi holds a master's degree in public health (MPH) from Johns Hopkins University. He is a strong advocate for improving public health. His current public health efforts are focused on de-labelling penicillin allergy.

Cancellation of appointments:

We appreciate 24 hours notice for any cancellations.

Patient intake form:

If you would like to complete the Patient Intake Form prior to your visit, please click here to download the form. The form will also be available when you check-in for your appointment

Parking:

Complimentary parking is available for patients above ground and underground. To access the underground parking buzz the concierge and let them know you are here for Palms Medical Centre. Underground parking spots are located on the P1 level and indicated with the letter “V”. please follow the retail signs as they will direct you to the retail elevator. The clinic is located on the ground (G) floor.

Accessibility:

If you require an accessible entrance to the clinic, whether accommodating a wheelchair, stroller or other mobility devices please use the main entrance facing Speers Rd.

Clinic Policies:

1. For emergency issues please go to your local ER department.

2. A valid health card is required for all OHIP visits. Without a valid OHIP card, charges may apply.

3. Patients are seen on a first-come, first-served basis for walk-in services.

4.OHIP does not insure phone or email medicine. To protect your privacy, lab or test results will not be given over the phone or by email, prescriptions will not be filled or refilled over the phone and medical advice will not be given over the phone or by email. You are required to book an appointment for any medical requests.

5.No ‘Narcotics’ or ‘Controlled Substances’ will be prescribed by walk-in physicians.

6. Not all services are covered by OHIP. Please enquire for more information.

7. Please limit each visit to one main issue. This will help the overall flow and allow you to be seen in a timely manner. 8. If there is a cancellation for booked appointments they need to be made at least 24 hours in advance during business hours and you must speak directly to a staff member. Answering machine messages will not be accepted. Cancellations less than 24 hours may be subject to a fee.

9. Physicians can only write prescriptions for the patient they see. They cannot write ones for family members or friends without seeing them.